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Order Support Order Support

Where Is Product Key Where is my Product Key?

Visit and enter your Order ID and Email Address to pull up the Order Details page. From this page you can download the software and retrieve the product key. Your Order ID was displayed on the order confirmation page and emailed to the email address used during checkout (commonly your PayPal email address). If you have lost record of your Order ID, please Contact Us and send us the Email Address used during checkout and we'll help you locate your order.

Trial Subscription Why does the program say I only have x days instead of 1 year?

With limited exception, all software we sell includes a free trial period when you install the product. In order to enable the full subscription period, you will need to activate the product with the Product Key. Generally when you activate the software with the Product Key, any remaining free trial time is cancelled, so we recommend waiting to activate the software until the trial period is just about to expire in order to maximize your subscription period (e.g. 13 months protection for the price of 12).

Norton Activation How do I activate Norton products?

Norton activation instructions can be found HERE and the same procedure is used for both new activations as well as renewals.

Norton Invalid Key Why am I getting an Invalid Product Key error when activating Norton?

There are three common causes for this. If this is a new installation, it is often simply a typo when entering the Product Key into the software. If you already have Norton installed, then most often there are two main causes. First is if you have a different edition already installed (e.g. you have Norton Antivirus installed but you purchased Norton Internet Security). You will need to uninstall the edition that is installed and then install the new edition you have purchased. The other common cause is the version of Norton you have installed is too old and needs to be updated. Visit to check your version and update to the latest version if necessary. Once the product is updated to the latest version, enter your Product Key again.

Technical Support Technical Support

Avast Logo
866-951-7679 (United States / Canada)
0203 608 7941 (United Kingdom)
1800 875 178 (Australia)
AVG Logo
844-259-8811 (United States / Canada)
116 366 8542 (United Kingdom)
2 8103 4937 (Australia)
Bitdefender Logo
954-414-9655 (United States / Canada)
0208 819 2649 (United Kingdom)
1300 954 574 (Australia)
866-343-3738 (United States / Canada)
01202 548888 (United Kingdom)
02 8080 4300 (Australia)
Kaspersky Logo
866-525-9094 (United States / Canada)
0203 549 3495 (United Kingdom)
1300 762 833 (Australia)
McAfee Logo
866-622-3911 (United States / Canada)
0800 028 7581 (United Kingdom)
1 800 998 887 (Australia)
Norton Logo
800-927-3991 (United States / Canada)
0844 545 6509 (United Kingdom)
1800 680 026 (Australia)
Panda Logo
888-312-9215 (United States / Canada)
0800 098 8992 (United Kingdom)
1300 726 306 (Australia)
877-673-1161 (United States / Canada)
0800 331 7170 (United Kingdom)
1800 702 810 (Australia)